Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves,...
For more that thirty years, renowned business consultant and bestselling author of the ONE MINUTE MANAGER series Ken Blanchard and legendary NFL coach Don Shula have motivated teams to peak performances. Can the principles that underpin successful sports...
Written in the manner of a parable, this title also aims to be an inspirational guide that explores the benefits of working together in a team. It follows the experiences of Alan, who is fired for having a lone-wolf mentality.
Told in the parable format of The One Minute Manager , Leadership by the Book draws on the model and messages of Jesus as a source of practical lessons in effective leadership.
Through a series of easy-to-follow steps and powerful strategies, this volume shows how readers can create lasting prosperity. It focuses on concepts like commitment, intensity, purpose and fun, to craft a new paradigm for unlimited success.
The alternative way towards better team-building, this is the bestselling management tool from the author of The One Minute Manager. Most managers spend over half their time working with a team, and the One Minute Manager's practical advice shows how...
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."...