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Follett, Ken (1949- )
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Foreword

Introduction

Acknowledgments

PART 1: SERVICE MANAGEMENT Chapter 1: What Is a Service? Chapter 2: Service Management Systems Chapter 3: The Edge and Service Management

PART 2: POLICY AND SERVICE-LEVEL ABSTRACTIONS Chapter 4: Policy-Basted Management Chapter 5: Creating a Network Services Model

PART 3: CREATING A SOLUTION Chapter 6: Designing a Service Management System Chapter 7: Configuration Management Using SNMPCONF

PART 4: DESIGNING MANAGEMENT SOFTWARE Chapter 8: Designing Management Software for Managed Devices Chapter 9: SNMP and SNMPCONF Enable More than Configuration

PART 5: APPLYING DESIGN PRINCIPLES Chapter 10: Specialized Function Subagents Chapter 11: Management Applications--Architecture and Basic Components Chapter 12: A Complete System Chapter 13: External Interfaces Chapter 14: The Future of Management Software Systems

Appendix A: References

Appendix B: RFCs by Number

Appendix C: Useful URL Pointers

Index