Stevenson¿s Operations Management surveys the field of operations in both the services and manufacturing. As always, this new edition offers complete, balanced, and flexible coverage of operations management. With hands-on examples and support in the text, and the most extensive technology support package available, your students will have a practical, deep, up to date, and motivating study resource. Combine that with the clear explanations of topics, and the countless presentation enhancements-suggested by instructors like you-this new Eighth Edition is the best ever. Coverage flows from the overall strategic issues of designing products and services and making major capacity and location decisions, through the operating processes and control systems, including well supported quantitative applications. Many specialty topics and quantitative techniques are segmented as supplements that can be highlighted or bypassed depending on your course structure. They are also supported with step-by-step examples and solved problems, many including example solutions built into Excel spreadsheets.

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Part I INTRODUCTION 1. Introduction to Operations Management 2. Competitiveness, Strategy, and Productivity

Part II FORECASTING 3. Forecasting

Part III SYSTEM DESIGN 4. Product and Service Design

4S Reliability 5. Strategic Capacity Planning for Products and Services

5S Decision Theory 6. Process Selection and Facility Layout

6S Linear Programming 7. Design of Work Systems

7S Learning Curves 8. Location Planning and Analysis

8S The Transportation Model

Part IV QUALITY 9. Management of Quality 10. Quality Control

10S Acceptance Sampling

Part V INVENTORY MANAGEMENT AND SCHEDULING 11. Inventory Management 12. Aggregate Planning 13. MRP & ERP 14. JIT and Lean Operations

14S Maintenance 15. Scheduling

Part VI SUPPLY CHAIN MANAGEMENT 16. Supply Chain Management

Part VII PROJECT MANAGEMENT 17. Project Management

Part VIII WAITING LINES AND SIMULATION 18. Waiting Lines

18S Simulation