Part I: Introduction 1. The Operations Function 2. Operations and Supply Chain Strategy 3. Product Design
Part II: Process Design 4. Process Selection 5. Service Process Design 6. Choice of Technology 7. Process-Flow Analysis
Part III: Quality 8. Managing Quality 9. Quality Control and Improvement
Part IV: Capacity and Scheduling 10. Supply Chain Management 11. Forecasting 12. Facilities and Aggregate Planning 13. Scheduling Operations 14. Project Planning and Scheduling
Part V: Inventory 15. Independent- Demand Inventory 16. Materials Requirement Planning 17. Just-in-Time Systems and Lean thinking
Part VI: Case Studies Appendixes Index
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