Intended for people looking to step into the dynamic area of coaching, this reference explains the basic principles and key concepts. It provides a blueprint of successful coaching methods, models and tools, using case studies to make it informative. It also contains useful insights on how to enhance personal and organizational effectiveness.

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About the authors

Preface

PART ONE An introduction to coaching
1. Chapter one Definitions and distinctions
2. Chapter two Who can coach?

PART TWO Coaching in the workplace
1. Chapter three Business coaching
2. Chapter four Executive coaching
3. Chapter five The manager as coach
4. Chapter six Team coaching

PART THREE Coaching skills and issues
1. Chapter seven Strategic goal setting and developing an action plan
2. Chapter eight Communication skills
3. Chapter nine Learning
4. Chapter ten Coaching as change

PART FOUR Specific coaching areas
1. Chapter eleven Coaching in call centres
2. Chapter twelve Sales coaching
3. Chapter thirteen Career coaching

Bibliography

Index