CARE to build a customer-focused company!

Are you building enough customer loyalty in your organization CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes

• Self-assessments, brainstorming exercises, checklists, and worksheets
• Real-life examples of how companies create enhanced customer experiences
• Helpful how-to tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
• Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

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• Customer service is the number one concern among managers and business owners
• Building on CARE Packages for the Workplace, this user-friendly guide puts ideas into action with 52 step-by-step plans for pleasing customers
• Glanz is a Certified Speaking Professional for the National Speaker's Association; she speaks more than 60 times a year throughout the world and has spoken on all seven continents
• Glanz's clients include 3M, American Express, PB, Southwest Airlines, SYSCO, IBM, and Hilton