As industries mature and companies can no longer differentiate themselves by attributes such as products or pricing, customer service becomes a critical competitive advantage. 101 Ways to Improve Customer Service help companies train their employees and provide the infrastructure to support and reward exceptional customer service. The book divides into six sections, each representing different application areas that provide a foundation for exceptional customer service: Awareness, Communication, Planning, Service Excellence, Solving Problems, and Teamwork.

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"Compra "101 Ways to Improve Customer Service" junto a "Hipatia de Alejandría":

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