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Monitoring, Measuring And Managing Customer Service Goodman, Gary S. (John Wiley And Sons Ltd) Precio:30,81 € ($45,21) 192 páginas. ISBN: 0787951390. ISBN-13: 9780787951399 (15/05/2000). Título sin existencias Ver libros relacionados

Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service. *Para península. Tiempo estimado para días laborables